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Search: Visible and Simple

Stanford Web Credibility Project

Making the case for IT

Rendering Effective Route Maps: Improving Usability Through Generalization

E-tailers Benefit When Customers Run the Show

Pop-up Internet Ads: More Eyeballs -- and More Frowns

Customers crave simpler financial services

Portals' E-commerce Efforts Receive Poor Ratings

Harnessing the Power of Online Pricing

Internet Can't Match Branch Banking

Tabular and Textual Methods for Selecting Objects from a Group

12 Minutes To Search Rage

Search Engines, Browsers Still Confusing Many Web Users

Designing for Information Foragers

Patients Look to Net to Help with Medical Care

Shoppers Say E-Commerce Was Good for Them

The Holidays Online

E-Commerce Gets High Usability Marks

Working Together In "War Rooms" Doubles Teams' Productivity

Evaluation of IR User interface

Study Backs Up Confusion Claim for Butterfly Ballots

The Skeptical Internet User Does Not Search

Companies look to convert content to cash

Collecting Feedback About Your Website's Search Interface

Depth vs Breadth in the Arrangement of Web Links

Study: Net Users Now Older, Wiser

How tolerable is delay? : Consumers' evaluations of internet web sites after waiting

A Glass of Wine Helps Show What Buyers Want

Study: Most E-Shoppers Abandon Carts

Report: New Profile for 'Typical' Web User

First-Timers Dominate Most Traffic

Wired Workers: Who They Are, What They’re Doing Online

Online Help Skills and Technologies Survey

Online Drugstores

Does Metaphor Increase Visual Language Usability?

Study: Poor Customer Service Costing E-tailers Dearly

Docs in the Real World

Readability Research on Online Reading

Eyetracking Study of Web Readers

Report: Customer loyalty is e-commerce king

Ultimate Web site survival guide

Psychophysical and cognitive aspects of categorical perception

Pencil vs. Computer

Information Seeking on the Web

Trust and the perception of security

90 Percent of Holiday E-Shoppers 'Largely Satisfied'

"A" is for Amazon

How Much Is Too Much?

Software Hell

IT Excellence

Online Shoppers Frustrated By Confusing Sites

Gartner says 75 percent of e-business will fail

Report: Half of Net users mistrust sites

Wanted: Better Job Listings

We have computers. Why aren't we more productive?

Captology - Computers as Persuasive Technology

Text Width and Margin Width Influences on Readability of GUIs

Readability Of Websites

Computer Stupidities

Factors and Principles Affecting the Usability of Four E-commerce Sites

Maxmizing Windows

Buttons vs. menus

Helping and Hindering User Involvement - A Tale of Everyday Design

Valuable Consumers Demand Personalization

What Causes Customers to Buy on Impulse?

Secondary Windows in Online Help - What Do Users Really Make of Them?

Testing Web Sites with Eye-Tracking

The 3Cs of Critical Web Use: Collect, Compare, Choose

Seize the Occasion: Usage-Based Segmentation for Internet Marketers

Online Financial Services Falling Behind the Phone

Online Customer Service Tough To Implement

Solving the Customer Support Dilemma

Giving Good Service on the Web

GE, Ventix to help users master e-commerce

Inside Job

Liquid Design for the Web

Password Usability

Managing taxonomies strategically

Web Design Patterns

Interface Usability in Flash

The Keys to Improving Flash Usability

Tagline Blues: What's the Site About?

Response Time Still Matters

Building A Potent Intranet For An Enterprise

Experience Design

Bringing Out Your Dead!!! Resurrecting Your Intranet

Beating the Checkout Blues

Elements of Experience Design

A Solid Intranet in Eight Steps

Grow Your Site, Keep Your Users

Website First Impressions: Reading Your E-Commerce Aura

Universal Usability in Practice

The cranky user: Instant back buttons

The Elements of a Design Pattern

Use of Narrative in Interactive Design

The Designers’ Outpost: Capturing and Interacting with Design History

Modeling the Creative Organization

Systems of Systems: Scaling Up the Development Process

Six Steps to Ensure a Successful Usability Test

Perfecting Your Personas

Architecting Our Profession

Designing an E-commerce Site for Users

Recipe for a Successful Website

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