Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
Online Activities & Pursuits - Information Searches That Solve Problems
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There are several major findings in this report. One is this: For help with a variety of common problems, more people turn to the internet than consult experts or family members to provide information and resources.
Another key insight is that members of Gen Y are the leading users of libraries for help solving problems and in more general patronage.
The link address is: http://www.pewinternet.org/PPF/r/231/report_display.asp
