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Internet Can't Match Branch Banking
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Cyberatlas: While 39 percent of U.S. households say their primary financial services institution offers online banking, only 18 percent have used it. That number drops to 13 percent when respondents were asked to indicate whether they have used online banking within the past month. Among online banking users, 85 percent said that they have used a brick-and-mortar branch within the past month. (2001-04-22)
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