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According to this article about eBay.com "No matter what the information architecture is, keeping so much data easily accessible is an ongoing chore. "We don't have all the bangs and whistles of some of the sites that are out there. Because of all the users, we need to simplify what's on the site," Borns says. "One of the main things we hear from them is, 'Keep it simple.' " (2001-06-10)
The link address is: http://www.computerworld.com/developmenttopics/websitemgmt/story/0,10801,60997,00.html
