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Giving Good Service on the WebDocument Actions "Selling is only half of the e-commerce equation. Blinded by dollar signs, many e-commerce businesses go live without thinking about the flipside of opening a 24-hour, 7 day a week store on the Internet - they also need a 24/7 service department to support the needs of new and existing customers." (2000-01-10)
The link address is: http://www.ecommerce-guide.com/news/trends/article.php/3551_269421 |
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