Interview with Carla O'Dell
eBusiness Forum: What you need to focus on is how can knowledge leveraging, principles, tools and so on be used to support another business process that is of high commercial value. Stage one is to say, “OK, we ought to look for some other people who also think that this company or this organisation could be more effective if we leveraged certain kinds of knowledge better.” (2000-12-03)
The link address is: http://www.ebusinessforum.com/index.asp?layout=printer_friendly&doc_id=1616