Gloria Gery
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Gloria Gery coined the phase "Electronic Performance Support System" in the late 1980s. Her thought provoking book by the same name (1991) sparked a movement that synthesizes user-centered design, usability, information architecture and more, toward a design for computer-mediated work environments that ensures business performance through human performance.
Gloria
Gery is an independent consultant based in Tolland, Massachusetts who
coined the phase "Electronic Performance Support System." She
specializes in performance centered software design and in developing
and implementing eLearning and performance support systems. Her
emphasis is in strategy development and in creating the necessary
managerial approaches. In addition, she assists in developing creative
interface and program structures to assure learning and guarantee
performance.
