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Popular Books on User Centered Design

Stan Malcolm, Ph.D.

Theodor Holm Nelson

Donald A. Norman

I would like more information about PCD Webinars and Seminars

Popular Books on Usability and Interface Design

2007 PCD Awards

2006 PCD Awards

Alan Cooper

Designing Web Usability

Don't Make Me Think! A Common Sense Approach to Web Usability

Web Site Usability

Web Style Guide

Web Site Usability Handbook

The Usability Engineering Lifecycle

Handbook of Usability Testing

External links

5-Second Tests: Measuring Your Site's Content Pages

Streamlining Usability Testing by Avoiding the Lab

Develop a Landing Page Framework

Alertbox: Ten Years

The Myth of the Genius Designer

Deceivingly Strong Information Scent Costs Sales

Top 10 Ways to Lose Your Intranet Users

Beware the Bleeding Edge and Feature Creep

Aggregating Experience Problems delivering User Centered Design

Time to Bin the Big Iron

Technology Foundations for Computational Evaluation of Software Security Attributes

Riding the Waves of "Web 2.0"

Fast, Cheap, and Good Usability Methods

Macromedia Director as a Prototyping and Usability Testing Tool

WebCAT: Web Category Analysis Tool

overLIB Pop-ups in HTML

Intranet Tools

Putting Context Into Context

Investing in Usability: Testing versus Training

Usable Web

One Billion Internet Users

Web Site Usability and SEO

The ABCs of the BBC: A Case Study and Checklist

Evolutionary information seeking: A case study of personal development and Internet searching

Elements of a Usability Reasoning Framework

Whipping Users into Shape

This Week's Agenda: The Usability Industry

Good Grips: Usability before Branding

Second sight

Keep it simple, stupid!

Alan Cooper sees planning as key to downstream dividends

Complete the Revolution: An Interview with Michael L. Dertouzos

The Humane Touch: Bad Design Can Be Costly

Simplicity costs less and works better

The New, New IT Strategy

The Cosmic Usability Test

Remember The User's Point Of View

Are Users Stupid?

The Butterfly Ballot: Anatomy of a Disaster

Butterfly Ballot Causes Performance Problems

Flash: 99% Bad

Trouble in Paradise: Problems Facing the Usability Community

The Cranky User: The Principle of Least Astonishment

Did Poor Usability Kill E-Commerce?

Broken links and poor information architecture design

Attack of the Back Button

True Simplicity: Krug-o-rama!

Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?

Understanding the Art and Science of Web Design

A failure to communicate

Edu-centives Can Drive Online Sales

Web Dominance: A Matter of Choice?

The Four Horsemen of Usability

Employing Strategic Content Management For Successful Intranets

'Mouse-trapping' locks Web users in a virtual maze

User Advocate Or Enemy Of Creativity?

KISS Your Customers If You Want Them Back

Educommerce: Online Learning Migrates to the E-commerce Arena

Best Practices For Successful Intranets

It May Flash, but It Doesn’t Streak

The Architecture of Online

Guideline dogma

E-Shopping Carts on Wobbly Wheels

Repent from Flash Sins

Top Reasons for Abandoned Online Purchases

Linking customer behavior to e-commerce strategy

It’s Time to Go Beyond “Gee Whiz”

Diss My Web Site, Please

Stop Dumbing Down the Web!

Web Guru: It's the User, Stupid!

The hollow promise of Internet banking

Does online shopping need a dose of technology?

Skip Intro

All They Want for Christmas is the Site to Load

Make-or-Break Time

The speed of business

E-Tailers Avoiding Advanced Web Technologies

Personalisation goes one-on-one with reality

Internet Companies Learn How to Personalize Service

Why Internet Sites Fail

The Web's Still-Unfulfilled Personalization Promise

End of Web Design

Usability Experts are from Mars - Graphic Designers are from Venus

Proceedings, CHI 2000 Workshop Designing Interactive Systems for 1-to-1 E-commerce

The Elements of User Experience

Trapped on the Web?

The Dao of Web Design

Use and Abuse

One-in-four suffer e-shopping failures

Web Denial

On the Web, relaunches can sink you

Is technology or content king?

Please Santa, grant me these special holiday wishes, and improve Web commerce too

E-Business Must Consider Its Customer

Levi strategist comes clean about Web failure

Improving Information Retrieval with Human Indexing

Using the Net for Brainstorming

XML experiences growing pains

Creating Good Customer Experiences

Making the Right Technology Decision

Intranets Fail To Deliver Business Value

HP works to make the Internet more automatic for users

Types of Usability Methods

Authentic Behavior in User Testing

The Usability of Open Source Software

Four Modes of Seeking Information and How to Design for Them

Open educational resources in a global context

Modeling and Analysis of Information Technology Change and Access Controls in the Business Context

The gentoo.org redesign

Redesigning the Microsoft Corporate Intranet

The Right Tool

Epiplex One Pager

Epiplex Overview

Epiplex Business Process Improvement Datasheet

Humans should not have to grok XML

Enterprise Application Portals (pdf)

The Knowledge Fuss

B2B Usability

Metrics for Non-Transactional Web Sites

Does User Annoyance Matter?

Are You Designing for Usability or Sales?, Part 2

Are You Designing for Usability or Sales?, Part 3

Web Design Case Study

Four Bad Designs

3 Important Usability Challenges for Designing Web Apps

Recruiting Without Fear - How to Find First-Rate Participants for Design Studies

Web Analytics: Exciting Times Ahead

The Next Step: The Web Analytics Association

Thank You For Your Order. Now, Leave!

B2B E-Mail: A Completely Different Ballgame

Are Unique Visitor Counts Over?

Accelerated Keyword and Engine Testing, Part 1

The Cathedral and the Bazaar

Targeted Email Newsletters Show Continued Strength

The problem with internet advertising is the ads

How Big is the Difference Between Websites?

Graphical View of the User Experience World

A Heuristic Evaluation of the Usability of Infants

Intranet 2004: A No-Fuss Intranet Framework

IntraNet on Demand: Mindbridge Plays Host for Small Companies

Packaged Composite Applications

Jakob Nielsen's Alertbox

Jakob Nielsen's Alertbox: Ten Steps for Cleaning Up Information Pollution

Jakob Nielsen's Alertbox: Top Ten Web Design Mistakes of 2003

Slash / Slashdot

Features Talk, but Behaviors Close

Love Is the Killer App

Power to the users

Knowledge Management Vendors Go Vertical

Mapping the Information Society Literature: Topics, Perspectives, and Root Metaphors

I don't watch TV to like learn anything":The Leisure Use of TV and the Internet

Looking Back to Move Forward

The Death of the Web Site, Part 1

Data Warehousing, Part 1: Building the Virtual Organization

Series 80 Developer Platform 2.0: Usability Guidelines For Enterprise Applications

Making Personas More Powerful: Details to Drive Strategic and Tactical Design

Uncovering Users In Your Own Organization

Crafting a User Experience Curriculum

Extending a Technique: Group Personas

Making Knowledge Management Work on your Intranet

Accessibility Is Not Enough

8 guidelines for usability testing

Net Pioneer Wants New Internet

Geography matters: Mapping human development and digital access.

Embedded Micro Browsers Offer Enhanced Navigation Within Web Pages

Interaction Modeling

Users Interleave Sites and Genres

A Web 2.0 Tour for the Enterprise

Extreme User Research

Home Alone? How Content Aggregators Change Navigation and Control of Content

Seven Common Usability Testing Mistakes

Six Steps to Ensure a Successful Usability Test

Perfecting Your Personas

Prioritize Usability Testing and Web Analytics

SEM and Site Usability

Are You Designing for Usability or Sales?, Part 1

Ads Are Here To Stay: Planning For Ad Placement

Architecting Our Profession

Study: Linux nears Windows XP usability

Art and science of usability analysis

What I Learned From Television

Making use of user research

Guerrilla usability

Fly on the Wall

The Usability of Usability

A Comprehension-Based Model of Web Navigation and Its Application to Web Usability Analysis

GNOME Usability Study Report

Testing E-Commerce Systems: A Practical Guide

An Integrated Method for Evaluating Interfaces (pdf)

Apply Usability Methodologies in Intranet Information Architecture

NetRaker Experience Recording

Usability Levels - Three Ways to Care for Usability

Usability Makes a Comeback

Usability Testing Basics

Usor: A Collection of User Oriented Methods

The Race is On

Usability.gov

Success Rate: The Simplest Usability Metric

Hail to the usability test

Why You Need to Test Your Web Site with Real Users

Measuring User Experience

20 Tasks in Ecommerce

When Nielsen Speaks . .

Collecting Feedback About Your Website's Search Interface

Good Grief! The Highs and Lows of Usability Testing

EULER evaluation: a study in search engine usability

Usability Testing of World Wide Web Sites

Universal Usability Guide

A Heuristic Evaluation of a World Wide Web Prototype

Usability as a Goal for the Design of Computer Systems

Rage Against the Machine

Software is too hard to use

Usability Tools: A Useful Start

omparison of Usability Evaluation Methods

End of the Hit Parade

Best E-Tailers? It's a Mystery

Usability Toolkit

Industry Usability Reporting

Computer System Usability Questionnaire

Web Test Dummy: Automating Web-Site Usability Testing With Agents

Guide to Usability for Software Engineers

Serco Web Site - Online Articles and Links

The Usability Methods Toolbox

Usability Professional's Association

Usability Evaluation with the Cognitive Walkthrough

Getting the Most from Paired-User Testing

Focus on Usability

Usability Problem Identification Using Both Low- and High-Fidelity Prototypes

The WebMetrics Toolkit

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