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Evaluation for Competency and Performance: Recovering ADDIE's silent E

This talk was delivered at George Mason University on 6 June 2006: Learning and performance technologies have been grounded in Quality methods such as Instructional Systems Development (ISD) and Performance Centered Design (PCD) for over two decades. Critical to such methods are evaluation protocol – formative, summative, continuous evaluation, gap analysis and the like. But when pressed for details we find organizations woefully deficient in tools, techniques and a commitment to evaluation that ensures competency and continuous improvement. It is as if the quality process known as “ADDIE” – Analysis, Design, Development, Implementation and Evaluation – has a silent E. The session will examine this gap while uncovering the latest and greatest tools and techniques for performing evaluation. These include remote capture and stealth technologies designed to infer business practices among users, reporting tools that uncover gaps, embedding technologies that unobtrusively inject best practice and, generally, complete the Quality lifecycle by making resonant the otherwise silent E.

Award Winning Tools and Techniques for Performance Centered Solutions

Since 1997, EPSS central has conducted the annual Performance Centered Design (PCD) Awards to showcase innovative performance support solutions and extraordinary tools. The talk covered in the links below provides an overview of the trends in EPSS/PCD that have emerged since the Awards' inception, and showcases the 2004 PCD Award recipients - the latest and greatest performance-centered solutions and tools. We will explore current business and organizational needs, technical needs, available protocol, development lifecycles, and how these solutions and tools address performance in this context. You will experience: the capabilities of outstanding performance support development tools and solutions; the latest techniques and development lifecycles for EPSS/PCD; and when and why an EPSS/PCD development tool or solution has the right stuff.