Interview with Vivian Bliss, Microsoft's Knowledge Management Analyst
Centralizing the creation and maintenance of an enterprise-wide information architecture is much worse than pushing a boulder up a hill. At least Sisyphus knew right away that he was beat, but today's intrepid IAs are naively signing up for multi-year tours of duty in a hell of organizational politics that would make Dilbert cringe. Vivian Bliss and her colleagues at Microsoft are pragmatic about these challenges, and have created the best model I've encountered so far for getting the cowboys and Borg to work from the same page. (2001-05-27)
The link address is: http://argus-acia.com/people/bliss_profile.html