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The Usability of Usability
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An interview with Jared Spool, Founding Principal of User Interface Engineering. According to Spool: "Usability is not usable! It doesn't work. It doesn't produce the results we promise it will. And we get angry when people stop paying attention to us. As a profession, we need to spend a lot more resources on basic research. We need to stop thinking that there are pat, one-size-fits-all solutions to every problem. And we need to align ourselves with the business goals more directly. We need to make our own work usable." (2001-07-29)
The link address is: http://webword.com/interviews/spool2.html
