Popular Books on User Centered Design
5-Second Tests: Measuring Your Site's Content Pages
Recruiting Without Fear - How to Find First-Rate Participants for Design Studies
Usability Makes a Comeback
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ClickZ: Once you've lost a customer on your Web site, you've lost that customer for good. This happens for many reasons: faulty or ambiguous navigation, bad interface design, long download time, incompatible technology, and so on. What can you do about it? The answer is simple: Find out what your site visitors want your site to do. The earlier you discover their needs, the better. To make it easy for you, I have created a Usability Checklist that can be used to test your site before launch. (2001-04-22)
The link address is: http://www.clickz.com/experts/archives/design/site_design/article.php/840401
