Managing User Expectations
Turning Chaos into Order: Managing Web Projects
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"In this month's column, I propose a method that combines the best production techniques from the world of media production with those found in the software development environment. This approach provides practices that -- should you welcome them into your nest -- might help you be less nagged, squawked at, and otherwise nitpicked for past chaotic practices." (2000-01-30)
The link address is: http://www.webtechniques.com/archives/2000/01/desi/
