Information Anxiety 2
Enterprise Information Architecture: A Semantic and Organizational Foundation
Online Help - Too Much of a Good Thing?
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STC Usability Newsletter: Our position is that users do not need every possible procedure in the online help. Furthermore, placing all procedures within the online help may potentially reduce its usability. Consequently, a new approach to the design of online help should be adopted that includes the information the user may really need. We suggest that such information is associated with usability problems of the system and that usability tests can identify the critically needed information. This information can then be implemented in a way that reflects the severity of the problem. (2001-04-29)
The link address is: http://www.stcsig.org/usability/newsletter/0101-toomuch.html
