Managing User Expectations
The Three Models Used in Designing for Ease of Use
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Models facilitate understanding users, analyzing complex systems, and describing effective designs. The use of three models contributes to the design of easy-to-use computer systems: the user's conceptual model, the designer's model, and the programmer's model. Here we provide an understanding of the three models, including how they are used and the relationships between them. (2001-08-05)
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