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User-Centered Design FAQ
13 common objections against user requirements analysis
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In this InternetArchitect.com article, Simon D'Hertefelt recommends that "...before designing an interactive solution, you have to understand the problem: who are the future users, what are their current practices and what are their needs? This article lists 13 common objections against user requirements analysis and why you should not believe them." (2000-07-30)
The link address is: http://www.interactionarchitect.com/articles/article20000609b.htm
