Information Anxiety 2
Enterprise Information Architecture: A Semantic and Organizational Foundation
Be Succinct! (Writing for the Web)
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Reading from computer screens is about 25% slower than reading from paper. Even users who don't know this human factors research usually say that they feel unpleasant when reading online text. As a result, people don't want to read a lot of text from computer screens: you should write 50% less text and not just 25% less since it's not only a matter of reading speed but also a matter of feeling good. (1999-12-27)
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