Managing User Expectations
Site Planning, the Red-Headed Stepchild of the Web
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Digital Web Magazine: This article is meant to serve as a resource for considering the likely details, and building a site from them that is simple for the user. Many if not all of the questions asked below will look extremely familiar. However, you need to answer for yourself whether or not you sincerely ask these questions for every project—and apply the answers to your work. If you are not sincere about asking these questions and coming up with the answers, the visitors you're hoping for won't be sincere about using the site. (2001-07-01)
The link address is: http://www.digital-web.com/articles/site_planning/
