The Essential Guide to User Interface Design
An EPSS Interface that people can use
Do Interface Standards Stifle Design Creativity?
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According to the Jakob Nielsen essay "Since the dawn of time (1984), we have known that consistency is one of the strongest contributors to usability. The Macintosh was based on a detailed book of Apple Human Interface Guidelines that were followed by almost all applications. One of the main benefits of the Mac (and later Windows) over earlier systems was the resulting consistency that made it possible for users to use software right out of the box." (1999-09-05)
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