Managing User Expectations
Guidance on Style Guides: Lessons Learned
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Usability Interface, Chauncey E. Wilson: This article highlights some of the lessons that I’ve learned about the process of creating style guides and implementing processes for ensuring that a product is consistent in a number of dimensions. I discuss the purposes and benefits of a style guide, a process for creating a style guide, the many types of consistency, reasons why style guides fail, methods for ensuring consistency, and some references that discuss these issues in more detail. (2001-06-10)
The link address is: http://www.stcsig.org/usability/newsletter/0104-style.html
