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Evaluating a Performance Support Environment for Knowledge Workers

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This online article by Beverly E. Thomas, John P. Baron, and Wayne J. Schmidt. identifies some methods for evaluating the feasibility of implementing a performance support system. It describes five evaluation techniques, including some techniques for calculating the potential return on investment (ROI).

The link address is: http://www.cecer.army.mil/kws/tho_know.htm

Created by rdickelman
Last modified 2005-01-18 01:14 PM
 
 
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