Information Anxiety 2
Enterprise Information Architecture: A Semantic and Organizational Foundation
Empirical Studies of Online Help
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Hui-Fang Wen, University of Maryland: This paper examines major issues of designing online help system. A well designed online help system should bring relevant information to users when they need it and guide them through the interface just as a human teacher would. It helps users with a problem as efficiently as possible without requiring the users to study a topic in depth. Guidelines and recommendations about how to design such a good online help system will be provided in this paper (2000-12-10)
The link address is: http://www.otal.umd.edu/UUGuide/hui/
