Making Use
User-Centered Design FAQ
Effective Info Architecture
Document Actions
The site has grown too big, too fast, and they hired you to fix it. So where do you start? There are techniques and people who can help you become a better information architect. You're about to learn the techniques; your users are the people who can help you. Through techniques such as personas, card sorting, and pen and paper testing you stay close to your users and should have a good idea of how to design for them. (2001-09-16)
The link address is: http://www.webtechniques.com/archives/2001/10/chak/
