Managing User Expectations
Draft Your Dream Team
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Destination CRM: Successful KM initiatives, experts say, focus first on people, business processes and company culture. Only later should the emphasis shift to the technology and tools that facilitate knowledge sharing. While specific organizational needs will vary, most teams should include individuals who can assess the company's knowledge imperatives in light of its business requirements. Members may need expertise in management, administration, human resources and business processes as well as in the supporting technologies. (2001-08-05)
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