Information Design: Call to Action
But the truth is, companies are painfully short of actionable information, and their CIOs are not using information design practices to create it. In spite of the fact that IT leaders rate actionable information important for decision making—4.8 out of 5, on average—most are not on a track to get there. (2000-04-09)
The link address is: http://www.cio.com/archive/040100_action.html