Managing User Expectations
Addressing Obstacles to User-Centered Design
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Why do many organizations resist or use poor excuses for user-centered design methodologies (while sometimes claiming to be user-centered)? This page presents an overview of numerous answers to this question -- an overview which should help you to identify many of the kinds of obstacles to look for and to prepare for in the organization(s) of interest to you. This page also addresses some of what it takes to overcome or avoid organizational obstacles and solicits your views on these issues. (2001-07-01)
The link address is: http://www.well.com/user/riander/obstacles.html
