Web Bloopers : 60 Common Web Design Mistakes, and How to Avoid Them (Morgan Kaufmann Series in Interactive Technologies)
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by Jeff Johnson. The dot.com crash of 2000 was a wake-up call, and told us that the Web has far to go before achieving the acceptance predicted for it in '95. A large part of what is missing is quality; a primary component of the missing quality is usability. The Web is not nearly as easy to use as it needs to be for the average person to rely on it for everyday information, commerce, and entertainment.
