Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
Whipping Users into Shape
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We need minimum competency standards for Web use—some sort of butterfly ballot test. Don't be afraid to get tough. "You want to visit my site? You can't handle my site." Screen those eyeballs. I don't want any more visitors with a liberal sense of entitlement to a good user experience. Nobody's entitled to a good user experience. It has to be earned. And you don't necessarily get it even then. Life isn't fair. (2001-08-12)
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