Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
Use and Abuse
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It's easy to feel sorry for the people who visit websites; unless they've been sitting in on the meetings where blow-dried marketing executives wed brand identity to increased sales of boats and boating accessories, users have no idea that they're only valued for what they can spend at a website, and they're blissfully ignorant of the industry contention that the average web surfer is ... well, ignorant enough to be gulled by pricey ads and shiny graphics. (2000-03-26)
The link address is: http://www.suck.com/daily/2000/03/21/
