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Understanding the Art and Science of Web Design
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Theodor Holm Nelson
Duane Degler / IPGems
Designing Web Usability
Don't Make Me Think! A Common Sense Approach to Web Usability
Web Site Usability
Web Style Guide
Web Site Usability Handbook
Top 10 Ways to Lose Your Intranet Users
Beware the Bleeding Edge and Feature Creep
Time to Bin the Big Iron
Riding the Waves of "Web 2.0"
WebCAT: Web Category Analysis Tool
overLIB Pop-ups in HTML
The ABCs of the BBC: A Case Study and Checklist
Evolutionary information seeking: A case study of personal development and Internet searching
Whipping Users into Shape
This Week's Agenda: The Usability Industry
Good Grips: Usability before Branding
Keep it simple, stupid!
Alan Cooper sees planning as key to downstream dividends
Flash: 99% Bad
The Cranky User: The Principle of Least Astonishment
Did Poor Usability Kill E-Commerce?
Broken links and poor information architecture design
Attack of the Back Button
True Simplicity: Krug-o-rama!
Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?
A failure to communicate
Edu-centives Can Drive Online Sales
Web Dominance: A Matter of Choice?
The Four Horsemen of Usability
Employing Strategic Content Management For Successful Intranets
'Mouse-trapping' locks Web users in a virtual maze
User Advocate Or Enemy Of Creativity?
KISS Your Customers If You Want Them Back
Educommerce: Online Learning Migrates to the E-commerce Arena
Best Practices For Successful Intranets
It May Flash, but It Doesn’t Streak
The Architecture of Online
E-Shopping Carts on Wobbly Wheels
Repent from Flash Sins
Top Reasons for Abandoned Online Purchases
Linking customer behavior to e-commerce strategy
It’s Time to Go Beyond “Gee Whiz”
Diss My Web Site, Please
Stop Dumbing Down the Web!
Web Guru: It's the User, Stupid!
The hollow promise of Internet banking
Does online shopping need a dose of technology?
All They Want for Christmas is the Site to Load
The speed of business
E-Tailers Avoiding Advanced Web Technologies
Personalisation goes one-on-one with reality
Internet Companies Learn How to Personalize Service
Why Internet Sites Fail
The Web's Still-Unfulfilled Personalization Promise
End of Web Design
Usability Experts are from Mars - Graphic Designers are from Venus
Proceedings, CHI 2000 Workshop Designing Interactive Systems for 1-to-1 E-commerce
The Elements of User Experience
Trapped on the Web?
The Dao of Web Design
Use and Abuse
One-in-four suffer e-shopping failures
On the Web, relaunches can sink you
Is technology or content king?
Please Santa, grant me these special holiday wishes, and improve Web commerce too
E-Business Must Consider Its Customer
Levi strategist comes clean about Web failure
Improving Information Retrieval with Human Indexing
Using the Net for Brainstorming
XML experiences growing pains
Creating Good Customer Experiences
Making the Right Technology Decision
Intranets Fail To Deliver Business Value
HP works to make the Internet more automatic for users
The gentoo.org redesign
Redesigning the Microsoft Corporate Intranet
The Right Tool
Epiplex One Pager
Epiplex Business Process Improvement Datasheet
Enterprise Application Portals (pdf)
Metrics for Non-Transactional Web Sites
Web Design Case Study
Four Bad Designs
3 Important Usability Challenges for Designing Web Apps
Web Analytics: Exciting Times Ahead
The Next Step: The Web Analytics Association
Thank You For Your Order. Now, Leave!
Are Unique Visitor Counts Over?
Accelerated Keyword and Engine Testing, Part 1
The Cathedral and the Bazaar
Intranet 2004: A No-Fuss Intranet Framework
IntraNet on Demand: Mindbridge Plays Host for Small Companies
Jakob Nielsen's Alertbox: Ten Steps for Cleaning Up Information Pollution
Slash / Slashdot
Power to the users
Knowledge Management Vendors Go Vertical
Mapping the Information Society Literature: Topics, Perspectives, and Root Metaphors
I don't watch TV to like learn anything":The Leisure Use of TV and the Internet
Looking Back to Move Forward
A Web 2.0 Tour for the Enterprise
Home Alone? How Content Aggregators Change Navigation and Control of Content
Prioritize Usability Testing and Web Analytics
SEM and Site Usability
Ads Are Here To Stay: Planning For Ad Placement
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