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CIO Magazine: According to this article by Tom Davenport "...successful companies make their IT investments in the core of the business, consistent with their product and service strategies. In almost every case, there's a link between the technology and something the customer can see and buy. The company that's excellent at IT strategy today must excel at ERP in the back office, CRM and e-commerce in the front office, as well as data warehousing, mining and KM. Virtually every key process—internal and interorganizational—has to be reengineered through IT. (2001-05-06)
The link address is: http://www.cio.com/archive/050101/davenport.html
