Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
The Architecture of Online
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eCom Resource Center: The problem here is that even seriously interesting design can interfere with usability. Innovation, whether aesthetic or technical, can disrupt user interactivity, design purpose, or commerce objectives. It's true that mouse-over navigation bars - especially the ones that activate telescoping sub-directories - look impressive. Similarly, a solid flash intro can show that your e-business is not an Internet fly-by-night. But the problem is that form can subvert function, notably when design involves innovation or requires the user to adapt to a new set of usability rules or a new kind of interface. And when form distorts function, then the medium does not become the message - it obscures it. (2001-01-18)
The link address is: http://www.ecomresourcecenter.com/ecom_connection/0315_2.html
