Tactix: You may think you've done enough by the time you've installed the latest learning management system and populated it with shiny new content. You've even launched the system in a blaze of marketing, with the vocal support of your chief exec. Unfortunately you must think again, because seeing it through means much, much more. The dream that organizational learning could be left entirely to the employees, under the control of technology and with never a manager or trainer to be seen, was nice while it lasted, but it's time to wake up. High drop-out rates tell us that learners need more and that e-learning needs careful managing. In this article Clive Shepherd looks at the causes for e-learning drop-outs and takes some advice on how to get completion rates going through the roof. (2001-07-08)