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Mapping the Information Society Literature: Topics, Perspectives, and Root Metaphors
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Stan Malcolm, Ph.D.
Theodor Holm Nelson
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Designing Web Usability
Don't Make Me Think! A Common Sense Approach to Web Usability
Web Site Usability
Web Style Guide
Information Anxiety 2
Web Site Usability Handbook
E–learning and language change — Observations, tendencies and reflections
Top 10 Ways to Lose Your Intranet Users
Beware the Bleeding Edge and Feature Creep
Time to Bin the Big Iron
Technology Foundations for Computational Evaluation of Software Security Attributes
Riding the Waves of "Web 2.0"
Enterprise Information Architecture: A Semantic and Organizational Foundation
WebCAT: Web Category Analysis Tool
overLIB Pop-ups in HTML
The ABCs of the BBC: A Case Study and Checklist
Evolutionary information seeking: A case study of personal development and Internet searching
Whipping Users into Shape
This Week's Agenda: The Usability Industry
Good Grips: Usability before Branding
Keep it simple, stupid!
Alan Cooper sees planning as key to downstream dividends
Content Is Not a Technology Issue
The New, New IT Strategy
Flash: 99% Bad
The Cranky User: The Principle of Least Astonishment
Did Poor Usability Kill E-Commerce?
Broken links and poor information architecture design
Attack of the Back Button
True Simplicity: Krug-o-rama!
Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?
Understanding the Art and Science of Web Design
A failure to communicate
Edu-centives Can Drive Online Sales
Web Dominance: A Matter of Choice?
The Four Horsemen of Usability
Employing Strategic Content Management For Successful Intranets
'Mouse-trapping' locks Web users in a virtual maze
User Advocate Or Enemy Of Creativity?
KISS Your Customers If You Want Them Back
Educommerce: Online Learning Migrates to the E-commerce Arena
Best Practices For Successful Intranets
It May Flash, but It Doesn’t Streak
The Architecture of Online
E-Shopping Carts on Wobbly Wheels
Repent from Flash Sins
Top Reasons for Abandoned Online Purchases
Linking customer behavior to e-commerce strategy
It’s Time to Go Beyond “Gee Whiz”
Diss My Web Site, Please
Stop Dumbing Down the Web!
Web Guru: It's the User, Stupid!
The hollow promise of Internet banking
Does online shopping need a dose of technology?
All They Want for Christmas is the Site to Load
The speed of business
E-Tailers Avoiding Advanced Web Technologies
Personalisation goes one-on-one with reality
Internet Companies Learn How to Personalize Service
Why Internet Sites Fail
The Web's Still-Unfulfilled Personalization Promise
End of Web Design
Usability Experts are from Mars - Graphic Designers are from Venus
Proceedings, CHI 2000 Workshop Designing Interactive Systems for 1-to-1 E-commerce
The Elements of User Experience
Trapped on the Web?
The Dao of Web Design
Use and Abuse
One-in-four suffer e-shopping failures
On the Web, relaunches can sink you
Is technology or content king?
Please Santa, grant me these special holiday wishes, and improve Web commerce too
E-Business Must Consider Its Customer
Levi strategist comes clean about Web failure
Improving Information Retrieval with Human Indexing
Using the Net for Brainstorming
XML experiences growing pains
Creating Good Customer Experiences
Making the Right Technology Decision
Intranets Fail To Deliver Business Value
HP works to make the Internet more automatic for users
Human Performance Center's HPC SPIDER
Open educational resources in a global context
Modeling and Analysis of Information Technology Change and Access Controls in the Business Context
A Typology of Information and Communication Technology Users
The gentoo.org redesign
Redesigning the Microsoft Corporate Intranet
Rx for Learning
The Right Tool
Epiplex One Pager
Epiplex Business Process Improvement Datasheet
Enterprise Application Portals (pdf)
Structuring the Unstructured
Book Excerpt: Content Management for Dynamic Web Delivery Page III
Harnessing Corporate Knowledge
The Knowledge Management Fieldbook
100 companies who matter in DM, WM, CM, KM and BI
Knowledge Management Conference Reports
Mining in Textual Mountains
Myths and Realities of Knowledge Management
The Knowledge Fuss
Behind The Numbers: Sharing Knowledge Isn't Easy Yet
Metrics for Non-Transactional Web Sites
Web Design Case Study
Four Bad Designs
3 Important Usability Challenges for Designing Web Apps
Web Analytics: Exciting Times Ahead
The Next Step: The Web Analytics Association
Thank You For Your Order. Now, Leave!
Are Unique Visitor Counts Over?
Accelerated Keyword and Engine Testing, Part 1
The Cathedral and the Bazaar
The 2004 Top 100
The Business Needs Drive Training Evaluation At Bank of America
Intranet 2004: A No-Fuss Intranet Framework
IntraNet on Demand: Mindbridge Plays Host for Small Companies
epiplex™ version 4.2 released!
Jakob Nielsen's Alertbox: Ten Steps for Cleaning Up Information Pollution
Slash / Slashdot
Choosing the Right CMS: A Few Pointers
Love Is the Killer App
Power to the users
Knowledge Management Vendors Go Vertical
I don't watch TV to like learn anything":The Leisure Use of TV and the Internet
Post-Modern Knowledge Management: A One-Question Interview(TM)
How to make knowledge management more rigorous
Knowledge management with human smarts
Knowledge Management 101
Looking Back to Move Forward
Data Warehousing, Part 1: Building the Virtual Organization
Making Knowledge Management Work on your Intranet
Net Pioneer Wants New Internet
Geography matters: Mapping human development and digital access.
A Web 2.0 Tour for the Enterprise
Home Alone? How Content Aggregators Change Navigation and Control of Content
Prioritize Usability Testing and Web Analytics
SEM and Site Usability
Ads Are Here To Stay: Planning For Ad Placement
Architecting Our Profession
That Darned Content
The Art of Information Architecture
Apply Usability Methodologies in Intranet Information Architecture
Interview with Seth Gordon Information Architecture
Using Language to Persuade Web Audiences
Error Message Guidelines
Brevity versus usability
Information Design Using Card Sorting
Need "Therapy" for Your "Information Pain"?
Interview with Vivian Bliss, Microsoft's Knowledge Management Analyst
Online Help - Too Much of a Good Thing?
70 Ways To Handle Text-Intensive Web Sites
Looking for Metadata in All the Wrong Places
Using Words, Words, Words to Set your Site Apart
Implementing Information Across Your Site
Effective Web Writing
Information Architecture and Personalization
Empirical Studies of Online Help
The Ethics of Information Architecture
A Comparison of Still, Animated, or Nonillustrated On-Line Help
Getting the Right Information for Your Site
The Art of Information Architecture
Information Architecture and Business Strategy
Webnotes: Writing for the Web
Tufte:Information design’s magical curator
Graphics and Web Design Based on Edward Tufte's Principles
Educating the Information Architect
Presentations from ASIS 2000 Conference on Information Architecture
Getting from Concept to Reality
Language: The Ultimate User Interface
About Information Architecture
Information Design: Call to Action
Writing Web Documentation
An Interview with Louis Rosenfeld and Peter Morville
Writing for the Web - Jackob Nielsen Alertbox
Information Mapping - Show Me
Be Succinct! (Writing for the Web)
What is an Information Architect?
Animation: Uses and Abuses
Writing for the Web
Information Design Link Page
The Data Artist
Tufte on Visualizing Information
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