The real value of e-learning lies in its ability to integrate into enterprise business processes and to better leverage intellectual capital. Using e-learning, a company can automate training delivery and offer customized training. New software tools allow knowledge located throughout the enterprise to be more easily captured and distributed as e-learning modules. The differences between training and performance support, between formal and informal learning, are becoming less meaningful. A broader view of “knowledge transfer” is taking hold. No longer relegated to the first few weeks of an employee’s tenure at a company, learning is being incorporated into all stages of an individual’s career. Some tools, such as collaboration software, play a strong role in both e-learning and knowledge management, and are providing an infrastructure where the two can meet. (2001-07-29)