Stan Malcolm, Ph.D.
Aggregating Experience Problems delivering User Centered Design
Butterfly Ballot Causes Performance Problems
Document Actions
Audrey Choden, Suite 101: Consider the ballot as a performance support tool designed to aid voters in an election. The performance support tools you design may not be used to elect the president of the United States, but they are used to guide on-the-job performance. If not designed properly, these tools can cause employees to make mistakes affecting customer service, production, and safety. (2000-12-03)
The link address is: http://www.suite101.com/article.cfm/6454/53755
