Art and science of usability analysis
Chris Rockwell is president of Lextant, a company specializing in user research and interactive system design. Test Center Lead Analyst Jon Udell asked Rockwell to comment on the art and science of usability analysis and on the impact of new tools such as Morae and VisualMark.
The link address is: http://www.infoworld.com/article/04/06/04/23FEuser-sb_1.html